The practice of selling an extra service or product to your current customer base is what cross-selling is all about.  Unfortunately, cross-selling is often associated with aggressive sales tactics. Who hasn’t been bombarded with communications trying to get you to buy more products or services? The result is that many small businesses don’t cross-sell, because [...]

Whether you’re looking for folks who share your passion for your favourite hobby or for a group of like-minded business professionals, Meetup.com has a group for you. Meetups are local groups designed to help people who share common interests get together in person for group outings, seminars, workshops, games nights and more. There are groups [...]

Emotional intelligence (EQ) may not sound like something that would automatically be associated with business. However, how we handle ourselves emotionally – and therefore, interpersonally with our clients, colleagues, friends, etc. – play a big part in how successful we are as individuals – and how our businesses fare as a result. The connection between [...]

Think you know what it takes to be a successful leader? You may want to take some time to re-examine those beliefs, because it may not be what you think. NALH client Terry Tuharsky of Dakota Consulting has written a book called “The Leadership Formula” that shares 50 ideas on how to become a better [...]

Ever wonder what’s being said about your business online? Try Social Mention’s free tool which helps track social mentions of your business across a variety of social media and other sites to stay on top of your online reputation. CLICK HERE FOR MORE INFORMATION >>

With shiny new gadgets, ever-faster computers and software upgrades popping up at record speed, it’s easy to be tempted to jump on the bandwagon every time something new comes along. But, it’s not always a good idea to charge ahead with the latest-and-greatest right away. On the flip side, standing by old hardware and software [...]

Facebook has quickly become a force to be reckoned with on the Internet. And, for businesses who use social media to market themselves, Facebook is often a big focus in those efforts. In a recent blog post, Vancouver-based marketing firm BOOST Social Media discusses how you can use Facebook Deals to market your business to [...]

Once again, we’re thrilled to have a guest post from Sue Clement of Success Coaching. In this article, Sue talks about how to set yourself up for success – rather than failure – by choosing the right goals and creating a plan for achieving them. Goal Setting — How to Set the Right Goals for [...]

Knowing one’s strengths – and weaknesses – is an important quality in the formula for success. No one is good at everything, but everyone is good at something! Once you find the area you have a strong aptitude for, it’s important not to spread yourself too thin doing the things that aren’t your strong points. [...]

We are very excited to have Vancouver’s own marketing guru, Sue Clement of Success Coaching, as a guest contributor to our blog just in time to kick off the New Year! We asked Sue if she had any helpful suggestions for planning a successful business year and she came back with a gem! Read her [...]

With competition in just about every market at an all-time high, it’s easy to be tempted to take on any and every new customer we can get our hands on. But, there are downfalls to taking on a project or client that doesn’t fit well with who we are and what we do well. The [...]

You’ve built a successful business through many years – investing your time, blood, sweat and tears and you came out on top. When the time comes to retire or pass the company down, you want to be sure that the succession plan for your company takes into account a number of things that will ensure [...]

Benjamin Franklin said “never leave that till tomorrow which you can do today”, yet procrastination remains a challenge for many business owners and entrepreneurs. Sue Clement of Success Coaching has an interesting article on her web site about how to recognize procrastination (even when it’s not obvious) and some strategies for dealing with it head-on. [...]

Canada, and Vancouver in particular, is one of the most culturally diverse countries in the world. As a result, businesses have to keep in mind that cultural differences play a part in how they do business with customers who originate from many different countries all over the world. The Institute of Professional Bookkeepers of Canada [...]

In order to stay competitive – and profitable – businesses have to change with the times to meet the evolving needs of their customers. Charlie Cook of MarketingForSuccess.com has written a fantastic e-book called “The New Profit Rules – 8 Rules You Must Know to Prosper in the New Economy”. The book discusses a list [...]